Privacy Policy

Effective Date: 1/1/2020

Last Updated: 1/28/2025

1. Introduction

Welcome to CYAN Wireless (“we,” “us,” or “our”). We are committed to respecting your privacy and ensuring that your personal data is protected. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://www.cyanwireless.net, or otherwise engage with our services (collectively, the “Services”). We do not share your mobile information with third parties for marketing purposes. We are committed to not transferring your personal data to external organizations without your consent, except as necessary to provide our services or comply with legal obligations.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue the use of our Services.

2. Scope

This Privacy Policy is intended to be DCA2-compliant, covering how we handle Personal Data in line with recognized data privacy principles and any standards imposed by DCA2 regulations. The policy applies to information collected through our website and any other interactions you may have with us.

3. Information We Collect

3.1 Personal Data You Provide Voluntarily

Account/Registration Information: When you create an account or sign up for our Services, you may be asked to provide your name, email address, phone number, mailing address, username, and password.
Communication Information: If you contact us directly (e.g., by email, contact form, or phone), we may receive additional personal data about you such as your name, email address, and the contents of your message. To opt out of future communications, text STOP or UNSUBSCRIBE.

3.2 Information We Collect Automatically

Log Data: When you visit our website, our servers automatically record information such as your IP address, browser type, operating system, referring URLs, and pages visited.
Cookies and Tracking Technologies: We use cookies, beacons, tags, and scripts to collect information about your browsing activities. This helps us understand how you use our website and improve your experience. For more details, see Section 4: Cookies and Tracking Technologies.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including social media platforms, marketing partners, or public databases, to supplement the information you have provided.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., pixels, web beacons) to gather usage and performance data, enhance user experiences, and deliver relevant advertising. You have the option to disable cookies via your browser settings. However, if you disable cookies, some parts of our Services may not function properly.

Types of Cookies We Use

Essential Cookies: Necessary to provide you with services and ensure a secure environment.
Performance/Analytics Cookies: Help us analyze usage and improve our website’s functionality.
Functionality Cookies: Remember your preferences to personalize your experience.
Advertising Cookies: Deliver personalized ads and track ad performance.

5. How We Use Your Information

We use your personal data for the following purposes:

Service Provision: To operate and maintain our website, and to provide the Services you request.
Account Management: To create, manage, or update your user account.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical or customer support.
Personalization: To tailor the content and features you see when using our Services.
Marketing and Communications: To send you marketing communications, newsletters, or updates about our Services, in accordance with your communication preferences.
Legal Obligations: To comply with applicable laws, regulations, or legal processes and to respond to lawful requests by public authorities.
Security and Fraud Prevention: To protect our Services, detect and prevent fraudulent or unlawful activity.

6. Legal Basis for Processing (If Applicable)

If DCA2 or another regulation requires us to identify a lawful basis for processing personal data, we rely on one or more of the following:

Your Consent: You have given us permission to process your data.
Performance of a Contract: Processing is necessary to provide our Services or perform any contractual obligations.
Legal Obligations: Compliance with applicable laws or regulations.
Legitimate Interests: Our legitimate business interests, provided these do not override your fundamental rights and freedoms.

7. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

Service Providers: Trusted third-party vendors who assist us in operating our website or delivering services (e.g., hosting, analytics, email delivery, customer service).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred.
Legal Compliance and Security: If required by law or to protect the rights and safety of our company, users, or others.

We require third parties that process your personal data on our behalf to adhere to strict confidentiality and data protection standards aligned with DCA2 requirements.

8. International Data Transfers

If we transfer your personal data across national borders, we will ensure that such transfers comply with applicable DCA2 regulations and other international data protection standards. Measures may include implementing appropriate safeguards, such as contractual clauses or obtaining your explicit consent.

9. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once retention is no longer required, we securely erase or anonymize your personal data.

10. Your Rights and Choices

Depending on your jurisdiction and DCA2 requirements, you may have the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Ask us to correct any inaccurate or incomplete personal data.
Erasure (Right to Be Forgotten): Request that we delete your personal data under certain circumstances.
Restriction of Processing: Request that we limit the processing of your personal data.
Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
Objection to Processing: Object to certain types of data processing, including direct marketing.
Withdraw Consent: Withdraw any consent you have given us at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us using the information in Section 12: Contact Us. We will respond to legitimate requests within the timeframe required by applicable law.

11. Security Measures

We employ administrative, technical, and physical measures designed to protect your personal data from unauthorized access, loss, misuse, or alteration. Despite our efforts, no security system is completely impenetrable. We encourage you to take precautions when sharing your personal information online.

12. Children’s Privacy

Our Services are not intended for individuals under the age of [13/16/18 – choose appropriate age based on your jurisdiction]. We do not knowingly collect or process personal data from children without verified parental or guardian consent. If you believe we may have collected data from a minor without appropriate authorization, please contact us immediately, and we will take steps to delete that information.

13. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review each third-party site’s privacy policy before providing them with any personal data.

14. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our Services after any such update indicates your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:

CYAN Wireless
Phone: 1 (970) 440-3178